Refund Policy
How AI Image To Video handles full refund requests, subscription cancellation and one-time Credit purchases.
This Refund Policy explains how zspark ai llc, the operator of AI Image To Video, handles refund requests for AI Image To Video subscriptions and one-time Credit purchases. Please review this policy before completing a purchase.
Digital delivery
AI Image To Video provides digital services and does not ship physical goods. After a payment is confirmed, the associated subscription entitlement or Credits are delivered to the purchasing account. Payment confirmation, fraud review, or an operational incident may delay delivery. If a completed payment is not reflected in your account, contact [email protected] before attempting the purchase again.
Voluntary refunds
An eligible voluntary refund returns the full charge to the original payment method and reverses the benefits granted by that charge. We do not ordinarily offer partial or prorated refunds or cash redemption of unused Credits outside an eligible purchase refund. These limits do not reduce any remedy required by applicable law.
You may contact support about a full refund of a subscription payment, including a renewal, or a one-time Credit pack. The service can initiate a voluntary full refund within 24 hours after that specific charge completes if the Credits granted by the charge remain wholly unused and unreserved and the payment provider supports the refund. Eligibility is checked when the refund is initiated. Contacting support does not pause the 24-hour window; please contact us promptly. This does not limit any refund right required by law.
When a voluntary refund is approved, unused Credits and any subscription entitlement attributable to the refunded charge are reversed; Credits from other purchases are unaffected. For an annual subscription refund, no further monthly Credit grants arise from that refunded payment.
We will also review refund requests outside this voluntary window when:
- a duplicate or incorrect charge is confirmed;
- a payment completed but the purchased Credits or subscription entitlement was not delivered;
- a purchase was unauthorized and the payment provider’s verification process supports the claim; or
- applicable consumer law requires a refund.
For a voluntary refund, the service checks the Credits granted by the specific charge. A completed Credit deduction or an active reservation against that grant prevents initiation through this refund process. Credits used from a different purchase do not by themselves disqualify this charge. We may request information needed to verify the payment and Credits. Fraudulent requests or chargebacks may be handled under payment-provider rules, subject to applicable law.
Subscriptions and cancellation
Cancelling a subscription prevents future renewal. You can use the subscription controls on the Billing page or email [email protected] for assistance. Subscription access ordinarily continues until the end of the paid term. Subscription Credits continue to follow their monthly allocation and reset schedule while the paid term remains active. Cancellation does not automatically refund the current period; a payment may still qualify for a refund under the conditions above or applicable law.
One-time Credit purchases
A one-time Credit pack is subject to the same voluntary full-refund conditions described above. When a refund is approved, the full charge is returned and unused Credits granted by that purchase are reversed. An active reservation must settle or be released before this refund process can begin, and the 24-hour window continues to run. Separately purchased Credits otherwise have no scheduled expiration.
Failed or interrupted generations
A failed generation is handled through AI Image To Video’s Credit reservation and settlement rules and does not by itself create a cash refund. If a provider failure causes an incorrect Credit charge, the service may restore Credits after review.
Requesting a refund
Email [email protected] promptly with the purchase identifier, account email, payment date, amount, provider receipt, and a short explanation. A voluntary full refund can be initiated only while the conditions above are met; other claims may have different deadlines under applicable law. Never send a complete payment-card number, security code, password, or authentication credential.
Processing time
We will review the request and notify you of the outcome using the account or contact email. Approved refunds are returned through the original payment method. The payment provider or financial institution controls when the returned funds appear. Any provider-specific deadline or statutory cancellation right shown at Checkout also applies.
Changes to this policy
This policy may be updated when payment providers, plans, or legal requirements change. The terms presented at the time of purchase and any mandatory consumer rights will control if they provide greater protection.
Contact
Questions about a charge, cancellation, or refund can be sent to [email protected].